Careers

If you are a hard worker with excellent communication, teamwork and project skills, we would love to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to careers@zimcom.net

Named 2015 Cincinnati Business Courier ‘Tech Team of the Year’

Absolutely no phone calls and no recruiters.

Summary: Local hosting provider in Cincinnati, Ohio looking for a talented network engineer with a strong work-ethic to join our fast-paced work environment, focused on providing leading-edge Internet Solutions and superior customer service. The Network Engineer will be part of a multi-discipline support team responsible for daily systems and infrastructure support; Tier 2/3 support ticket ownership and resolution; pro-active monitoring of systems performance and responding to alerts; datacenter operations management and other IT related projects for both Zimcom and its clients.

Job Description/Requirements:

  • Work with a team and/or lead a team on implementing and managing network hardware and software solutions for LAN/WAN in a fault tolerant, scalable and secure network environment
  • Demonstrate expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures.
  • Propose network and/or operational projects (internal and external) in an ongoing effort to enhance our product suite, network security and reliability, and overall efficiency
  • Continuously analyze systems and procedures to ensure utilization of industry best practices
  • Provide Intermediate and advanced support for end-users, including troubleshooting, configuration and administration of various hosting environments (Linux/Windows)
  • Cisco routing switching configuration/management/troubleshooting duties
  • Shared/VPS/Cloud hosting support, including new account setup and troubleshooting
  • MS EXCHANGE/POP/IMAP Mail hosting support and administration
  • Level II-III phone and service ticket support
  • Datacenter equipment installation, maintenance and upkeep
  • Assist in training employees and knowledge-sharing of Engineering policies, procedures, and proper utilization

Required/Mandatory Skills:

  • Intermediate to strong competency of SMTP, DNS, TCP/IP, and FTP
  • Strong skills with Unix/Linux/Apache/MySQL/PHP
  • Minimum 5 years Cisco experience w/ Cisco routers/switches/firewalls
  • Experience supporting OSPF, BGP, VLANs and other protocols
  • Strong working knowledge of LAN/WAN technologies and troubleshooting skills
  • MS Windows Server 2012 and prior (incl. Active Directory)
  • Knowledge of Information Security Systems (IDS/IPS)
  • Industry certifications desired but not mandatory
  • Ability to use critical thinking and apply to problem solving skills
  • Must be a quick learner and be able to complete tasks with little supervision

Desired/Optional Skills:

  • VMWare vSphere
  • Citrix XenApp
  • Web/email Server Administration (OpenVZ, Virtuozzo, Sendmail, Qmail)
  • Parallels Plesk and/or Cpanel
  • MS SharePoint
  • MS Exchange Server (incl. Exchange Power Shell)

Qualifications:

  • Bachelor Degree in Information Systems or equivalent experience
  • Minimum 5 years in the IT industry
  • Excellent written and verbal communication skills
  • Excellent time management skills and proven ability to multi-task competing priorities
  • Must be willing to work outside normal business hours, including weekends and on-call support
  • Responsible to carry a cell phone and provide 24 x 7 emergency support as needed

If you are a hard worker with excellent communication, teamwork and project skills, we would love to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to careers@zimcom.net

Absolutely no phone calls and no recruiters.

Company: Zimcom

Position: Technical Support Specialist

Summary: Zimcom is a highly regarded hosting and cloud services provider looking for a full time Technical Support Specialist in Cincinnati to join our fast-paced & high-tech work environment, focused on providing leading-edge cloud solutions and superior customer support. We offer a wide range of benefits and opportunities for advancement, along with an open office work environment that promotes interaction and camaraderie amongst all team members.

Job Descriptions/Overview:

  • Provide frontline phone/email/remote support assistance in a timely manner for our clients
  • Investigate the cause of end user problems and provide a workable solution
  • Intermediate and advanced desktop support for end-users, including email client setup/troubleshooting, application support and malware/virus problems
  • Intermediate server-side support for MS Windows & Linux environments residing on VMWare & KVM hypervisors
  • Support and administration of Citrix XenApp/XenDesktop server farm
  • Provision and manage SSL certificates for hosting clients
  • Provide support for our various hosting environments, including provisioning, maintenance, migrations and troubleshooting
  • Support and administration of branded remote backup service
  • Assist in the maintenance of datacenter operations as needed
  • Shared responsibility of after-hours on-call duties as assigned

Required/Mandatory Skills:

  • Ability to use critical thinking and apply to problem solving skills
  • Exceptional customer service and interpersonal skills are a must
  • Intermediate to advanced LAN/WAN knowledge and troubleshooting capabilities
  • Intermediate working knowledge of MS Windows Server (all versions) and Active Directory
  • Intermediate to strong skills with MS Outlook (all versions), and other mail clients
  • Intermediate to strong competency of SMTP, DNS, TCP/IP, and FTP

Desired/Optional Skills & Applications:

  • Linux/Apache/MySQL/PHP
  • cPanel/WHM
  • VMWare Hypervisor
  • Citrix XenApp

Qualifications:

  • Focus of study in Information Systems is an asset
  • Excellent written and verbal communication skills
  • Excellent time management skills and proven ability to multi-task competing priorities
  • A sense of urgency for task completion and customer satisfaction are a must
  • A shared commitment to our core values: Trust, Expertise, and Vision

If you are a hard worker, with excellent communication skills and a belief in personal accountability, then we would like to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to careers@zimcom.net. Absolutely no phone calls and no recruiters.