Careers
We’re always looking for talented IT professionals that are hard workers with excellent communication, teamwork, and project skills to join our team. As part of the qualification process, please be prepared to demonstrate your knowledge via a skills assessment. Qualified applicants should send their resume and salary requirements to careers@zimcom.net.
Open Positions
Summary: Zimcom is a highly regarded hosting and cloud services provider looking for a full time Technical Support Specialist in Cincinnati to join our fast-paced & high-tech work environment, focused on providing leading-edge cloud solutions and superior customer support. We offer a wide range of benefits and opportunities for advancement, along with an open office work environment that promotes interaction and camaraderie amongst all team members.
Job Description/Requirements:
- Provide frontline phone/email/remote support assistance in a timely manner for our clients
- Investigate the cause of end user problems and provide a workable solution
- Intermediate and advanced desktop support for end-users, including email client setup/troubleshooting, application support and malware/virus problems
- Intermediate server-side support for MS Windows & Linux environments residing on VMWare & KVM hypervisors
- Support and administration of Citrix XenApp/XenDesktop server farm
- Provision and manage SSL certificates for hosting clients
- Provide support for our various hosting environments, including provisioning, maintenance, migrations and troubleshooting
- Support and administration of branded remote backup service
- Assist in the maintenance of datacenter operations as needed
- Shared responsibility of after-hours on-call duties as assigned
Required/Mandatory Skills:
- Ability to use critical thinking and apply to problem solving skills
- Exceptional customer service and interpersonal skills are a must
- Intermediate to advanced LAN/WAN knowledge and troubleshooting capabilities
- Intermediate working knowledge of MS Windows Server (all versions) and Active Directory
- Intermediate to strong skills with MS Outlook (all versions), and other mail clients
- Intermediate to strong competency of SMTP, DNS, TCP/IP, and FTP
Desired/Optional Skills & Applications:
- Linux/Apache/MySQL/PHP
- cPanel/WHM
- VMWare Hypervisor
- Citrix XenApp
Qualifications:
- Focus of study in Information Systems is an asset
- Excellent written and verbal communication skills
- Excellent time management skills and proven ability to multi-task competing priorities
- A sense of urgency for task completion and customer satisfaction are a must
- A shared commitment to our core values: Trust, Expertise, and Vision
If you are a hard worker, with excellent communication skills and a belief in personal accountability, then we would like to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to careers@zimcom.net . Absolutely no phone calls and no recruiters.
Summary: Local hosting provider in Cincinnati, Ohio looking for a talented network engineer with a strong work-ethic to join our fast-paced work environment, focused on providing leading-edge Internet Solutions and superior customer service. The Network Engineer will be part of a multi-discipline support team responsible for daily systems and infrastructure support; Tier 2/3 support ticket ownership and resolution; pro-active monitoring of systems performance and responding to alerts; datacenter operations management and other IT related projects for both Zimcom and its clients.
Job Description/Requirements:
- Work with a team and/or lead a team on implementing and managing network hardware and software solutions for LAN/WAN in a fault tolerant, scalable and secure network environment
- Demonstrate expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures.
- Propose network and/or operational projects (internal and external) in an ongoing effort to enhance our product suite, network security and reliability, and overall efficiency
- Continuously analyze systems and procedures to ensure utilization of industry best practices
- Provide Intermediate and advanced support for end-users, including troubleshooting, configuration and administration of various hosting environments (Linux/Windows)
- Cisco routing switching configuration/management/troubleshooting duties
- Shared/VPS/Cloud hosting support, including new account setup and troubleshooting
- MS EXCHANGE/POP/IMAP Mail hosting support and administration
- Level II-III phone and service ticket support
- Datacenter equipment installation, maintenance and upkeep
- Assist in training employees and knowledge-sharing of Engineering policies, procedures, and proper utilization
Required/Mandatory Skills:
- Intermediate to strong competency of SMTP, DNS, TCP/IP, and FTP
- Strong skills with Unix/Linux/Apache/MySQL/PHP
- Minimum 5 years Cisco experience w/ Cisco routers/switches/firewalls
- Experience supporting OSPF, BGP, VLANs and other protocols
- Strong working knowledge of LAN/WAN technologies and troubleshooting skills
- MS Windows Server 2012 and prior (incl. Active Directory)
- Knowledge of Information Security Systems (IDS/IPS)
- Industry certifications desired but not mandatory
- Ability to use critical thinking and apply to problem solving skills
- Must be a quick learner and be able to complete tasks with little supervision
Desired/Optional Skills:
- VMWare vSphere
- Citrix XenApp
- Web/email Server Administration (OpenVZ, Virtuozzo, Sendmail, Qmail)
- Parallels Plesk and/or Cpanel
- MS SharePoint
- MS Exchange Server (incl. Exchange Power Shell)
Qualifications:
- Bachelor Degree in Information Systems or equivalent experience
- Minimum 5 years in the IT industry
- Excellent written and verbal communication skills
- Excellent time management skills and proven ability to multi-task competing priorities
- Must be willing to work outside normal business hours, including weekends and on-call support
- Responsible to carry a cell phone and provide 24 x 7 emergency support as needed
If you are a hard worker with excellent communication, teamwork and project skills, we would love to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to careers@zimcom.net . Absolutely no phone calls and no recruiters.
Summary: Zimcom is a highly regarded hosting and cloud services provider looking for a full-time Systems Administrator in Cincinnati to join our fast-paced & high-tech work environment. At Zimcom, we’re focused on providing leading-edge cloud solutions and superior customer support for small and mid-sized businesses. We offer a wide range of benefits and opportunities for advancement, along with a collaborative work environment that promotes interaction and camaraderie among all team members.
Job Description/Requirements:
- Provide exceptional customer support experience for our clients
- Daily management and administration of Linux & Windows hosted VM’s residing within Zimcom data centers, utilizing OpenStack & CloudStack management platforms
- Intermediate and advanced support for web & database servers, applications, and end-users
- Support and administration of Veeam backup & disaster recovery solution offerings
- Support and administration of Citrix XenApp/XenDesktop server farm
- Assist in the maintenance of data center operations as needed
- Shared responsibility of after-hours on-call duties as assigned
Required/Mandatory Skills:
- Ability to use critical thinking and apply to problem-solving skills
- Exceptional customer service and interpersonal skills are a must
- Intermediate to strong competency with SMTP, DNS, and TCP/IP Intermediate to strong skills with Linux/Apache/MySQL/PHP
- Intermediate to strong skills with VMWare ESX Hypervisor
- Intermediate to advanced LAN/WAN knowledge and troubleshooting capabilities
- Intermediate to an advanced working knowledge of MS Windows Server and Active Directory
- Must be a quick learner with a desire to work in a team-oriented environment
Desired/Optional Skills:
- Veeam Backup Software
- Citrix XenApp/XenDesktop/Netscaler
- cPanel/WHM experience a plus
- Programming/Scripting experience a plus
- Solutions Architect/Sales Engineer experience a plus
- AWS and/or Azure competency a plus
Qualifications:
- Focus of study in Information Systems is an asset
- Minimum 8 years in the IT Industry
- Excellent written and verbal communication skills
- Excellent time management skills and proven ability to multi-task competing priorities
- A sense of urgency for task completion and customer satisfaction are a must
Cultural Fit:
- Team members must share our common set of core values: Trust, Expertise, and Vision
- We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible.
- We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides.
- We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here.
- We believe that happy Employees lead to happy Customers.
- We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter.
- We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.
If you are a hard worker with excellent communication, teamwork and project skills, we would love to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to careers@zimcom.net . Absolutely no phone calls and no recruiters.
Summary: Zimcom is a highly respected hosting and cloud services provider looking for a full time Service Delivery Manager in Cincinnati, OH to join our fast-paced & high-tech work environment, focused on providing leading-edge cloud solutions and superior customer support. The Service Delivery Manager is responsible for overseeing daily support team operations as well as managing the sales to service-delivery handoff process.
Basic Functions/Overview:
- Ensure an exceptional customer support experience for our clients
- Management and oversight of the support team’s daily activities
- Function as customer’s single point-of-contact for problem resolution on issues that have been escalated by team
- Manage the handoff from sales to service-delivery, communicating with all parties to ensure expectations are met
- Maintain awareness of all outstanding customer pre- and post-delivery issues and provide status to clients as necessary
- Perform customer follow-up to verify final resolution and determine satisfaction level
- Interface with appropriate technical personnel for customer problems that cannot be resolved effectively
- Provide accurate reports and metrics to company management on the status and budget of on-going projects and agreements
- Understand overall service desk objectives, as well as the role and function of each team member
- Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests
- Assist in the billing reconciliation process to ensure accuracy of invoiced services
- Oversee the assignment of after-hours on-call support personnel
- Identify areas for improvement and make constructive suggestions for change
- Continually seek opportunities to increase customer satisfaction and deepen customer relationships
- Be a problem solver. Escalate service desk issues to the management team as necessary
- Facilitate customer meetings as required to ensure high level of customer satisfaction
- Document internal processes and procedures related to duties and responsibilities
- Understand service desk related processes in ConnectWise and be able to administer and make changes/improvements as necessary
Required/Mandatory Skills & Knowledge:
- Ability to use critical thinking and apply to problem solving skills
- Deep knowledge of IT industry applications, processes, software, and equipment
- Exceptional customer service and interpersonal skills
- Skill in leading people and getting results with a strong customer-focused orientation
- Understanding of IT support tools, techniques, and how technology is used to provide services
- Keen awareness & understanding of company’s key services for which support is being provided
- Ability to multi-task and adapt to changes quickly
- Self-motivated quick learner with a desire to work in and lead a team environment
Desired/Optional Skills & Applications:
- Connectwise PSA
- Industry knowledge and use of IT vendor systems such as: Microsoft, Citrix, VMware, or Veeam
- Cybersecurity awareness and/or training
Qualifications:
- Focus of study in Information Systems is an asset
- Minimum 10 years in the IT Industry
- Excellent written and verbal communication skills
- Excellent time management skills and proven ability to multi-task competing priorities
- A sense of urgency for task completion and customer satisfaction are a must
- A shared commitment to our core values: Trust, Expertise, and Vision
Cultural Fit:
- Team members must share our common set of core values: Trust, Expertise, and Vision
- We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible.
- We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides.
- We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here.
- We believe that happy Employees lead to happy Customers.
- We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter.
If you are a hard worker, with excellent communication skills and a belief in personal accountability, then we would like to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to careers@zimcom.net . Absolutely no phone calls and no recruiters.
