Are Secure Cloud Hosting Options Better Without the Hyperscalers? 

If you’ve ever opened your AWS or Azure bill and thought, “How is this even possible?”—you’re not the only one rethinking your cloud strategy. 

For mid-market IT teams and the MSPs that support them, working with hyperscale cloud platforms is starting to feel more like a liability than a solution. You’re paying for scale. But when things go wrong, there’s no one on the other end to make it right. 

According to a 2025 Gartner study, 58% of mid-sized businesses are actively reevaluating their contracts with hyperscale cloud providers—not because they want to abandon the cloud, but because they’re done being underserved by giants. 

So what’s going wrong—and why are more teams walking away from AWS and Azure altogether?  

What You’re Really Getting with Hyperscalers (and Why It’s a Problem) 

At a glance, platforms like Azure and AWS promise fast scalability, flexible pricing, and access to world-class infrastructure. But as IT teams dig deeper, they find real limitations—especially around control, visibility, and recovery. 

What seemed like a strategic move away from complexity often becomes a new kind of lock-in: vendor contracts, vague responsibilities, and support models that don’t meet mid-market expectations. 

Enterprise Cloud Platforms Weren’t Built Around Your Business Goals 

Even with careful planning and best practices, IT leaders still run into delays, budget overruns, and critical support gaps. That’s because the architecture behind these platforms was never tailored to mid-sized businesses—it was built for scale. 

Here’s what teams are discovering when they lean too heavily on AWS or Azure: 

• Support Priorities Favor Top-Tier Customers 
  Unless you’re paying for premium support, expect multi-hour delays—even for urgent issues. You’re one of thousands, and the queue doesn’t bend for business continuity. 

• Cloud Egress and Recovery Come at a Steep Price 
  Public cloud giants like AWS charge for outbound data, DR provisioning, and even recovery testing. That means every failover could hit your budget harder than expected. 

• Compliance Oversight Still Falls on You 
  These platforms provide tools, not turnkey compliance. Mid-market teams remain responsible for configurations, audits, and documentation—without full visibility into the infrastructure layer. 

• You’re Locked into Vendor-Controlled Recovery Paths 
  You may have backups, but you likely don’t control how and when they’re restored. With rigid processes and multiple dependencies, real recovery becomes unpredictable. 

• Licensing Shifts Break Forecasts and Budgets 
  Whether it’s AWS’s pricing realignment or Microsoft’s CSP changes, enterprise platforms change the rules mid-contract—and you’re left adjusting downstream. 

Big-name platforms offer power—but not always on your terms. And when support, recovery, or compliance can’t be owned end to end, your business takes the hit. 

What Zimcom Does Differently From AWS and Azure 

Hyperscalers like AWS and Azure are built to support massive, multi-tenant environments. But that scale comes at a cost — unpredictable performance, limited access, and pricing that spikes the moment you need support or recovery. 

Zimcom takes a different approach. We work with mid-market IT teams to design cloud infrastructure that aligns with how you actually operate — with control, visibility, and recovery built in from the start. 

Here’s how we deliver what hyperscalers don’t: 

Dedicated Resources That Don’t Compete for Bandwidth 

Shared infrastructure on hyperscalers often leads to performance dips when neighboring workloads spike. We give you isolated infrastructure that keeps your applications stable and avoids the “noisy neighbor” effect. 

Visibility That Simplifies Compliance 

You’re still on the hook for audit readiness — but hyperscalers don’t make that easy. Zimcom gives you the access, reporting, and transparency needed to meet standards like HIPAA, PCI DSS, and CMMC without workarounds. 

Infrastructure That Fits Your Operations 

Hyperscalers require you to adapt to their model. We tailor infrastructure to your tools, workflows, and internal processes so your cloud environment supports your business — not the other way around. 

Verified Recovery Plans 

We don’t assume recovery will work — we test it. From failover drills to RTO planning, we help your team validate that systems will come back online when it matters most. 

Predictable Costs 

With AWS and Azure, pricing often spikes during recovery tests, support escalations, or data transfers. Zimcom gives you pricing that’s consistent and transparent — so your budget holds up even during a disruption. 

Zimcom isn’t just a “platform” — we’re a partner who designs cloud environments around your goals, not someone else’s scale model.  

How Zimcom Works Side-by-Side With You 

Most hyperscale cloud platforms keep you at arm’s length. You wait in ticket queues, navigate vague escalation paths, and get another invoice before anyone gives you a real answer. 

At Zimcom, we do things differently. Our team stays close before, during, and after deployment so you’re never left guessing about what comes next. 

Here’s what working with us actually looks like: 

• You Get a Migration Partner, Not Just a Cloud Login 
  We don’t just provision servers. We map your environment, clean up what’s outdated, and migrate with failover testing already built in. 

• You Talk to People Who Know Your Business 
  No AI-only chats or clueless reps. When you call Zimcom, you get a real person who understands your infrastructure — and your goals. 

• You Have a Clear Recovery Plan — and We Test It With You 
  Other vendors wait for something to break. We run failover drills, refine RTOs, and make sure recovery works before you need it. 

• You’re Not on Your Own When Costs Shift 
  If licensing changes or usage trends spike, we’re already watching. We help you adjust, not penalize you for it. 

• No Lock-In. No Surprises. No Outsourcing Responsibility. 
  Zimcom doesn’t make you commit before we’ve earned it. Clients stay because we give them control, transparency, and support that actually shows up. 

Ready to Rethink Your Cloud Strategy? 

If you’re stuck with a contract that overpromises and underdelivers, or if your current setup wouldn’t pass your next audit or recovery test, it’s time for a provider who does more than host your infrastructure. 

Let’s remove the uncertainty from your infrastructure. 

Reach out today to see how Zimcom can help you take back control — and finally trust the platform behind your business. 

Frequently Asked Questions 

1. What makes Zimcom’s cloud approach different? 

Zimcom designs cloud environments around your goals — not generic infrastructure. You get dedicated resources, full visibility, tested recovery, and real support from a team that works with you, not around you. 

2. Why do monthly fees with hyperscalers keep costing more? 

AWS and Azure often charge hidden fees for things like data egress, recovery testing, and advanced support. These costs spike when you need help the most — and that’s why your invoice is so unpredictable. 

3. What’s the difference between a backup and full recovery? 

A backup protects your data. Recovery brings your systems, apps, and operations back online. Zimcom builds recovery into the process — so you’re not just backed up, you’re fully ready to resume business. 

4. Can Zimcom help us move away from AWS or Azure? 

Yes. We handle full migrations from hyperscale platforms, with zero downtime and a plan designed around your apps, workflows, and compliance goals. 

5. Is disaster recovery included? 

Always. Every Zimcom cloud environment includes a tested, policy-based disaster recovery plan — not an afterthought or an upsell. 

6. Will we lose data if we switch providers? 

Not with Zimcom. We plan every migration to preserve your data, protect your workflows, and deliver full functionality without breaking your budget.