Client Welcome Center
WELCOME TO ZIMCOM
Your Secure Cloud Hosting Partner
We’re excited to work with you. This guide will help you get started and provide essential info on how we support your cloud operations.
HOW TO
CONTACT US
-
Submit a Ticket: www.zimcom.net/
support - Email: support@zimcom.net
-
24/7 Support Line:
513-231-950024/7 Support Toll Free:
888-624-3910
EXPECTATIONS
- Automated Response: You’ll receive a ticket number.
- Issue Triaged: Our team will prioritize your request.
- Resolution or Next Steps: A rep will resolve your issue or follow up with next steps.
RESPONSE TIME
15
minutes
Critical Outages
1
hour
Significant User-impacting Issues
4
hours
Minor Issues
Veeam Backup Portal
Monitor backup status, restore data.
Note : Access set up during initial setup.
LEADING-EDGE CLOUD AND DATA CENTER SOLUTIONS THAT KEEP YOUR BUSINESS AHEAD OF THE CURVE
Proactive IT support prevents downtime and security issues by monitoring cloud systems, anticipating challenges, and resolving issues early. Our team combines technical expertise with a commitment to delivering tailored solutions that align with business goals.
