AWS vs. Azure Pricing and Support vs. Zimcom

When it comes to choosing a managed cloud services provider, two names often dominate the conversation: Amazon Web Services (AWS) and Microsoft Azure. These tech behemoths have created highly versatile platforms that offer a plethora of services. However, the burning question that continues to baffle most businesses is, “Which platform offers better value?” Surprise: the answer may be neither. People often forget that AWS, Azure, and even Google are not their only options when it comes to secure cloud hosting.

In this article, we’ll compare AWS, Azure, and our company, Zimcom, based on pricing and support systems.

AWS vs. Azure Pricing Structure

AWS, Azure and Zimcom have pay-as-you-go pricing models, meaning you only pay for what you use. However, their pricing structures differ in complexity and flexibility.


AWS’s pricing is notoriously complex due to the vast number of services and pricing options available. Prices depend on the resources used, their types and the region of operation. For instance, EC2, AWS’s compute service, has on-demand, reserved and spot pricing models. AWS also offers a free tier for new customers to experiment with certain services for a year. Despite its complexity, the granular pricing model of AWS allows businesses to tailor services to their exact needs.


Microsoft Azure’s pricing is generally considered more straightforward. Like AWS, it also follows a pay-as-you-go model and charges based on resource consumption. However, Azure’s pricing structure is closely tied to its integration with Microsoft’s software, particularly for businesses using a significant amount of Microsoft software.

For enterprise customers, Azure offers the Azure Hybrid Benefit, where existing on-premises Windows Server and SQL Server licenses can be used on Azure, providing considerable cost savings. Azure also provides a cost management tool that helps users budget and forecast their cloud expenditure.

Zimcom Offers Transparent Pricing on Managed Cloud Services

Do you understand everything on your cloud bill from AWS or Azure? Their invoices often contain concealed costs, and chances are you’re shelling out for unnecessary services.

At Zimcom, we advocate for straightforward, no-nonsense billing. We deliver cloud migration and hosting services that are not only 30-50% more cost-efficient but also outperform competing solutions.

Think your cloud bill might be too high? Send it to us. We’ll review it for free.

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AWS vs. Azure Support vs. Zimcom


AWS provides a variety of support plans: Basic, Developer, Business, and Enterprise. The Basic plan is free and provides 24/7 access to customer service, documentation, whitepapers and forums. The paid plans offer varying degrees of service, including direct contact with AWS engineers, 24/7 phone support and faster response times.

AWS also offers a comprehensive knowledge base, forums and training resources. Users can participate in AWS training and certification programs for in-depth learning and expertise.


Azure offers four levels of support: Basic, Developer, Standard and Professional Direct. Each level includes increasing benefits and faster response times. Azure’s support also offers a feature called Azure Service Health, which provides a personalized view of the health of the Azure services, regions and resources you’re using.

Azure’s knowledge base includes documentation, tutorials and quick-start guides. Additionally, Azure Learn and Microsoft Learn offer a wide variety of learning paths and certifications for professionals at all levels.

Zimcom’s Personalized Support

At Zimcom, we pride ourselves on providing personalized support. Whether it’s through a phone call or a message, rest assured, you’ll always have someone ready to assist who knows your business. Here, you’re not just another number or account; you’re a valued partner. We strike a perfect balance between capacity and personalization — we’re large enough to handle complex tasks, yet small enough to execute them meticulously. Positioned as a regional cloud services provider, we are a dedicated team of cloud experts — more than just a set of online resources. We stand by our commitment to providing exceptional support and guidance throughout your cloud journey.

Get a free, personalized quote from us on your cloud environment

Things to Consider When Comparing AWS vs. Azure vs. Zimcom

Recognize that large-scale public cloud providers can be great for some things but are not the best fit for every organization. If you’re considering using AWS or Azure for their managed cloud services, consider these things:


      • Search for a cloud services partner who prioritizes your needs, rather than being another line item on your expenses.

      • Successful business operations should be anchored on relationships, not merely transactional engagements.

      • You have the right to concentrate on your core business functions, not to be preoccupied with the intricacies of the supporting technology.

      • Cloud computing should be transparent in terms of costs, with no surprise charges or incomprehensible invoices.

      • Cloud migration should not necessitate extended periods of downtime, productivity loss or major disruptions to your day-to-day operations.

      • Is your data being securely backed up and protected?

    Zimcom: The Secure Cloud Hosting Provider that Offers Unmatched Support and Cost Savings

    In the AWS vs. Azure pricing and support debate, there are critical factors to consider. While AWS provides more granular pricing and a variety of support plans, Azure’s pricing model may offer cost advantages to businesses heavily invested in Microsoft software. However, the best managed cloud services decision ultimately depends on your specific business needs and objectives.

    Just keep in mind, many companies have found that these providers lack the resources to migrate their systems to the cloud, take much longer than expected and cost far beyond what was originally planned. With Zimcom, you get personalized, friendly support from reps who know your business and our cloud services are 30-50% more cost-effective than larger competitors. It’s a win-win!

    Set up a discovery call with us to learn more about how we compare to the big public cloud players and how we can serve your business.